Hearing Care Office Workflow Management Software to Save Staff Time
amplifyOMS is hearing practice operations management software designed to standardize how work gets done across locations, teams, and roles. Instead of relying on individual habits, the platform enforces defined workflows for scheduling, intake, billing, and administration so owners and managers can run their clinics consistently and at scale.
System-Level Control for Hearing Clinic Operations
amplifyOMS is built for practice owners and operations leaders who need predictable execution, not just basic practice management. Every module is structured around clear steps, required fields, and role-based responsibilities so staff follow the same process every time.
Configured once, then enforced across the practice
Aligned workflows from front desk to providers to administration
Centralized views of what is scheduled, completed, and pending
The result is less rework, fewer missed tasks, and a practice that runs on defined processes instead of ad hoc decisions.
Front Desk Workflow Management
amplifyOMS structures front desk work into repeatable, trackable steps. Staff see exactly what needs to happen with each patient and each appointment, reducing errors and variability.
Standardized check-in and check-out workflows
Required intake elements configured by the practice
Clear visibility into same-day schedules, changes, and gaps
Task prompts for documents, forms, and follow-ups
By moving front desk activity into defined workflows, practice owners can monitor throughput, enforce consistency across locations, and quickly identify bottlenecks or training gaps.
Audiology Scheduling and Intake
The platform provides structured audiology scheduling and intake so the right appointments, durations, and resources are assigned correctly the first time.
Role-based scheduling rules for new evaluations, follow-ups, fittings, and adjustments
Templates that define appointment types, lengths, and required data
Configurable intake steps that align with practice protocols
Visibility into provider availability and room utilization
This approach to hearing clinic appointment scheduling reduces overbooking, short-notice gaps, and mismatched appointment types that disrupt daily operations.
Dispensing Staff Workflow Tools
amplifyOMS gives dispensing staff a clear, stepwise workflow for hearing aid fittings, follow-ups, and ongoing device-related encounters.
Structured visit types that track where each patient is in the fitting lifecycle
Prompts and required steps for documentation, device details, and follow-up plans
Visibility into open tasks tied to fittings, adjustments, and repairs
With these dispensing staff workflow tools, owners can see how consistently protocols are followed, how long processes take, and where delays occur, enabling targeted improvements instead of guesswork.
Provider and Master Dashboards
The system delivers provider and master dashboards that surface operational performance in real time. Each role has views tailored to its responsibilities.
Provider dashboards showing upcoming schedules, visit types, and outstanding tasks
Master dashboards for owners and administrators that aggregate across providers and locations
Metrics tied to utilization, visit mix, and workflow completion
These dashboards allow leadership to see how the practice is functioning operationally, not just financially, and to intervene quickly when execution drifts from standard workflows.
Audiology Billing and Financials
amplifyOMS structures audiology billing and financials around operational events, tying revenue to specific visit types, workflows, and actions.
Alignment of billing steps with documented visits and procedures
Visibility into where claims, charges, or invoices are in the process
Configurable checks to reduce missed charges and inconsistent coding
Treating billing as part of the overall workflow, rather than a separate function, makes financial performance traceable back to day-to-day operations and staff behavior.
Practice Administration for Hearing Clinics
For practice administration, amplifyOMS centralizes the configuration of workflows, roles, and operational standards across the organization.
Defined permissions by role for scheduling, documentation, and financial tasks
Standardized templates for visit types, intake steps, and documentation requirements
Configuration managed once and applied across locations and teams
Administrators can adjust processes as the practice evolves, then enforce those changes systematically, ensuring that every site and staff member operates under the same rules and expectations.
Consistent, Enforceable Operations at Scale
amplifyOMS functions as hearing practice operations management software that aligns people, processes, and data around a single operational model. By standardizing workflows for front desk staff, providers, dispensers, and administrators, clinics gain predictable execution, measurable performance, and the ability to scale without losing control of how work is done.
