amplifyOMS is a customizable hearing clinic practice management system built to align operations, data, and enforcement across locations. Instead of forcing your practice to fit a rigid template, amplifyOMS is configured around your scheduling, billing, pricing, and reporting rules—then used to make those rules executable and consistent at scale.

Operational Control for Admins and Owners

Administrators define how the practice should run; amplifyOMS makes those decisions operational. Workflows, fields, and forms are configured centrally, then enforced in daily use so that every location and staff role follows the same playbook.

• Standardize intake, scheduling, billing, and follow-up steps

• Limit variation in pricing, discounts, and documentation

• Ensure front office, providers, and billing teams work from the same rules

Configurable Scheduling and Front-Office Workflows

With integrated audiology scheduling software, admins control how appointments are booked, who can schedule what, and which visit types are available at each location.

• Define visit types with required duration, room, and provider constraints

• Configure schedule views by role, location, or provider

• Embed workflow requirements such as pre-visit forms or follow-up tasks

This reduces scheduling errors, double-booking, and inconsistent front-desk processes across the organization.

Customizable Intake Questionnaires and Documentation

amplifyOMS supports customizable intake questionnaires and forms so each practice can collect the exact operational and billing data it needs, without relying on generic templates.

• Configure intake questions by visit type or patient segment

• Require specific fields for documentation, eligibility, or compliance

• Standardize how staff capture information to reduce downstream rework

Admin-controlled forms ensure that required data is collected consistently, supporting accurate billing, reporting, and compliance audits.

Hearing Clinic Billing Workflow and Payer Rules

The hearing clinic billing workflow in amplifyOMS is designed so administrators can define how claims are created, reviewed, and tracked—then require staff to follow that workflow.

• Configure billing steps from charge entry through claim submission and follow-up

• Establish role-based permissions for updating charges, modifiers, and diagnosis codes

• Set rules for handling write-offs, adjustments, and refunds

With full visibility into where each encounter sits in the billing pipeline, admins can identify delays, enforce process adherence, and improve cash flow predictability.

Third-Party Payer Tracking and Compliance

amplifyOMS is structured around systematic third-party payer tracking so administrators can monitor payer-specific rules rather than relying on individual staff memory.

• Track benefit verification, authorizations, and required documentation

• Log payer-specific requirements for services and devices

• Monitor claim status and follow-up activity by payer

Centralized payer tracking reduces avoidable denials, missed deadlines, and inconsistent handling of the same payer across locations.

Device Pricing and Leasing Management

Device pricing and leasing management is controlled at the admin level, ensuring that all providers and locations work from a single, enforced pricing structure.

• Configure device price lists, packages, and leasing terms

• Align pricing with contractual obligations, practice policies, and discounts

• Limit who can override pricing and on what basis

This structure supports accurate quoting, consistent lease terms, and fewer pricing discrepancies that require manual correction.

Discount and Price Compliance Enforcement

Discount and price compliance are built into everyday workflows so staff cannot inadvertently bypass policy.

• Define allowed discount types, ranges, and eligibility rules

• Require documentation for exceptions and approvals

• Report on discount usage by provider, location, or payer

Admins gain enforceable control over margin, avoid ad-hoc discounting, and maintain alignment with payers and manufacturer agreements.

Centralized Practice Goals Dashboard

The practice goals dashboard gives administrators a system-level view of performance against defined operational and financial metrics.

• Set practice-level goals for volume, conversion, and revenue

• Monitor scheduling, billing, and collections indicators in one place

• Drill into locations, providers, or service lines as needed

By tying workflow compliance to measurable outcomes, admins can see how operational decisions affect results and adjust configurations accordingly.

System-Level Platform for Multi-Location Consistency

amplifyOMS functions as a system-level customizable hearing clinic practice management system: admins define the rules, the platform enforces them, and the data confirms whether the practice is operating as designed.

This alignment between configuration, workflow, and reporting supports disciplined operations across teams and locations, without sacrificing the flexibility needed to match each practice’s specific structure and strategy.