amplifyOMS is hearing practice management software built to enforce consistent workflows across scheduling, communication, and reporting. It is designed for practices that need predictable front-office operations, not stand-alone tools or one-off automations. Every capability exists to reduce manual work, surface priorities, and keep staff aligned to the same operational standards.

Scheduling and Audiology Appointment Management

Scheduling in amplifyOMS is built as a controllable system, not just a calendar. Administrators define clear rules and workflows that staff follow every time they book or manage an appointment. This reduces errors, compresses administrative time, and creates a repeatable structure across locations and teams.

Schedule Views for Operational Clarity

Each user sees a schedule view aligned to their role. Administrators can configure views by provider, location, or resource, so front-desk and clinical staff are always working from the same operational picture.

• Filter by provider, room, or location

• View daily, weekly, or monthly capacity

• Standardize appointment types, durations, and colors

This gives all staff a shared, reliable understanding of workload, availability, and capacity constraints, improving both utilization and coordination.

Rules-Based Appointment Booking

amplifyOMS functions as audiology scheduling software that enforces defined booking rules. Administrators set constraints that determine when and how each appointment type can be scheduled, so staff are guided at the point of booking instead of relying on memory or ad hoc decisions.

• Pre-defined appointment types with required fields and durations

• Location- and provider-specific availability rules

• Logic for new vs. existing patients and specific visit reasons

By embedding these rules directly in the scheduling workflow, practices reduce double-booking, long gaps, and inconsistent use of appointment types.

Waitlists and Cancellations

amplifyOMS supports structured handling of cancellations and waitlists. When an appointment cancels or reschedules, staff can quickly identify appropriate patients to fill open time based on appointment type, provider, and location.

• Maintain organized waitlists by appointment type or provider

• Identify and contact suitable patients when openings occur

• Reduce unused capacity without relying on manual tracking

This closes the gap between schedule changes and schedule recovery, increasing utilization and stabilizing provider calendars.

Appointment Reminders and Confirmation Workflows

amplifyOMS hearing clinic appointment reminders are designed to reduce manual outreach while keeping control of timing, message content, and confirmation tracking. Reminders are not one-off messages; they function as structured workflows that can be standardized across your practice.

Configurable Reminder Rules

Administrators define how and when reminders are delivered, and amplifyOMS enforces those rules consistently. Staff are not required to remember which patient gets which reminder at what time—the system handles the logic.

• Standardized reminder timing before appointments

• Configurable message templates aligned with operational policies

• Support for multi-step reminder sequences when required

These reminder policies help reduce no-shows and last-minute gaps while standardizing how your practice communicates upcoming appointments.

Confirmation Tracking and Follow-Up

Reminders are tied to trackable confirmation statuses. Staff can see who has confirmed, who has not responded, and where additional outreach is required.

• Centralized views of confirmation status across providers and locations

• Clear lists of patients needing manual follow-up

• Reduced guesswork when deciding whom to call or re-contact

This turns reminders into a controlled workflow rather than a series of disconnected contacts.

Call List Management for Clinics

amplifyOMS manages outbound call activity as structured lists with clear priorities, not as ad hoc tasks. Call list management for clinics is fully integrated with appointment and status data, so staff work from accurate information every time they pick up the phone.

Centralized, Actionable Call Lists

Call lists are generated from defined criteria and updated automatically as statuses change. Staff are not building their own spreadsheets or notes; instead, they rely on system-generated lists that reflect real-time data.

• Lists for follow-up, recalls, reminders, or specific workflow steps

• Filters to target specific visit types, time frames, or provider panels

• Clear indicators of last contact attempt and next action

This keeps the team focused on the right calls at the right time, reducing missed follow-ups and duplicated effort.

Structured Call Outcomes

amplifyOMS requires staff to record standardized call outcomes before leaving a record. This enforces consistency in documentation and provides accurate data for future workflows and reporting.

• Standard outcome codes and notes for every call

• Automatic updates to relevant reminders, recalls, and tasks

• Visibility into unresolved calls and pending outreach

With structured outcomes, managers can evaluate call effectiveness and adjust workflows based on reliable data, not anecdotal reporting.

Hearing Practice Reporting Tools and Operational Analytics

amplifyOMS includes hearing practice reporting tools designed for owners and managers who need visibility into operational performance, not just raw data exports. Reporting focuses on schedule utilization, workflow compliance, and activity volumes that drive business outcomes.

Operational Dashboards

Dashboards surface key measures related to scheduling, reminders, and contact activity, so leadership can quickly see whether workflows are functioning as designed.

• Appointment volumes and no-show patterns by location and provider

• Reminder and confirmation performance

• Call activity and follow-up completion rates

These dashboards provide a concise, reproducible view of operational health, supporting data-driven decisions about staffing, training, and process changes.

Workflow Compliance and Process Monitoring

Because workflows are standardized in amplifyOMS, reporting can highlight where processes are being followed and where they are not. This turns workflows into enforceable standards instead of informal guidelines.

• Identification of missing steps in scheduling and follow-up

• Visibility into overdue tasks or uncompleted communications

• Support for coaching and training based on objective data

This level of visibility helps practices move from reactive problem-solving to proactive process control.

Hearing Practice Marketing and Retention Workflows

amplifyOMS includes hearing practice marketing tools focused on operational consistency rather than one-time campaigns. The system supports structured outreach to specific patient segments using the same rules-driven approach that powers scheduling and reminders.

Segmented Outreach Lists

Outreach lists are built directly from practice data, so marketing efforts stay aligned with actual operational priorities and capacity.

• Target lists based on appointment history and status

• Use consistent criteria across locations and providers

• Keep lists in sync with changing schedules and workflows

This reduces manual list-building and keeps marketing aligned with the realities of the schedule and staff bandwidth.

Standardized Communication Templates

amplifyOMS supports templates that can be reused across campaigns and outreach types, ensuring that communication remains consistent with practice policies and branding.

• Templates aligned to specific workflows and call lists

• Structured fields to keep messages accurate and compliant

• Controls to maintain consistent messaging across locations

With standardized templates, practices reduce variability between staff members and avoid ad hoc messaging that is difficult to track or measure.

Team Communication Tools for Clinics

Internal communication in amplifyOMS is tied directly to workflows and records, so messages do not sit in separate systems or personal inboxes. Team communication tools for clinics keep conversations anchored to specific patients, appointments, and tasks.

Context-Based Messaging

Staff can communicate within the context of a record, ensuring that all relevant information is easy to locate and review.

• Notes and internal messages linked to specific appointments

• Visibility into prior communications for authorized users

• Reduced reliance on external email or informal messaging tools

This preserves institutional knowledge inside the system rather than in individual staff members’ personal workflows.

Task Assignment and Handoffs

Task management supports clear handoffs between roles and locations. Tasks are structured, visible, and trackable, preventing work from being lost in transition.

• Assign tasks to individuals or roles with due dates

• Track task completion and see outstanding activities

• Coordinate cross-location workflows with shared visibility

These tools support predictable execution across the practice, even when multiple team members share responsibility for the same operational process.

Practice Workflow Management and System-Level Control

At its core, amplifyOMS is practice workflow management software built to turn operational decisions into enforceable systems. Instead of relying on policy documents and training alone, practices embed rules into software workflows that govern day-to-day execution.

Standardized, Repeatable Workflows

By centralizing scheduling, reminders, outreach, and internal communication, amplifyOMS creates a single operational framework for the practice.

• Shared definitions of appointment types and visit reasons

• Enforced rules for how and when to contact patients

• Unified tracking of tasks and follow-up steps

This reduces variation between staff, locations, and days of the week, resulting in more predictable operations and more reliable performance.

Scalability Across Locations and Teams

Because workflows are configurable and standardized, they can be replicated as practices grow or reorganize. The same rules and processes can be applied to new locations or new providers without rebuilding from scratch.

• Consistent scheduling rules across multiple sites

• Centralized oversight with location-specific flexibility

• Standard reporting across the entire organization

This structure supports growth while maintaining control, ensuring that complexity does not erode operational standards.

A System for Hearing Practice Management

amplifyOMS is hearing practice management software built around workflows, enforcement, and visibility. By aligning scheduling, reminders, call lists, marketing, communication, and reporting inside a single operational framework, it gives hearing care practices a structured way to run front-office and administrative work with consistency and control.