Hearing Practice Management Dashboards
amplifyOMS gives owners direct visibility into daily operations, billing, and cash flow through unified hearing practice management dashboards for owners. Instead of relying on disconnected reports, owners can see real-time performance across locations, roles, and workflows from a single system-level view.
Each dashboard is built to support specific operational decisions: what is happening now, where work is backing up, and which actions need to be enforced at the front desk, in the clinic, and in billing.
Role-Based Dashboards for Audiology Teams
amplifyOMS uses role-based dashboards so that owners, administrators, and staff see only the information relevant to their responsibilities. These dashboards align daily work with business priorities and simplify enforcement of standard procedures.
Dashboards are available for:
Owners and operators overseeing production, utilization, and collections
Audiology staff dashboards focused on clinical schedules, outcomes, and follow-up tasks
Front desk scheduling dashboards managing appointments, reminders, and patient flow
Dispensing staff performance metrics tied to fittings, deliveries, and production
Billing and financial views tracking charges, payments, and account status
Because all dashboards run from the same underlying data, owners can move from high-level metrics into location- or user-level details without switching systems or exporting data.
Front Desk Scheduling Dashboards
The front desk scheduling dashboard is designed to keep the day’s schedule under control and enforce your practice’s appointment rules. Staff see exactly which patients are coming in, what type of visit is scheduled, and whether required steps have been completed in advance.
Controlling Today’s Schedule
Front desk staff can monitor:
Daily and weekly appointment volume by provider and location
Open slots and opportunities to backfill cancellations
No-show and late cancellation patterns
Patients who need rescheduling or confirmation
This view enables consistent application of scheduling policies and makes it easier to balance provider utilization with available capacity.
Appointment and Repair Tracking
amplifyOMS supports appointment and repair tracking so that the front desk can see both in-person and repair-related workflows in a single place. Staff can identify:
Repairs due in today or this week
Devices ready for pickup but not yet scheduled
Outstanding repairs waiting on parts, authorization, or follow-up
This reduces the risk of lost devices, delayed communication, and missed opportunities to fill the schedule with repair pickups or follow-up visits.
Audiology Staff Dashboards
Audiology staff dashboards focus on what providers need to complete each day without losing track of open tasks. The goal is to reduce administrative friction and maintain consistent clinical and follow-up workflows.
Daily Clinical Workload
Providers can view:
Today’s schedule by appointment type
Patients requiring additional testing, documentation, or follow-up
Pending fit, follow-up, or service visits linked to previous encounters
This structure helps maintain consistency from evaluation through fitting and subsequent follow-ups, while aligning provider time with your production and service expectations.
Follow-Up and Compliance
Dashboards can display outstanding tasks related to prior visits, including unscheduled follow-ups or incomplete documentation. This supports enforcement of documentation standards and follow-up protocols without adding manual tracking outside the system.
Dispensing Staff Performance and Production
Owners and administrators can monitor dispensing staff performance metrics to understand productivity by individual, location, and time period. These metrics provide a system-level view of how effectively staff are converting opportunities into completed fittings and services.
Production and Fitting Metrics
Typical metrics include:
Number of fittings and deliveries completed
Service and repair activity associated with existing patients
Appointment utilization by provider and chair time
By keeping this data visible, owners can identify where additional training, staffing changes, or workflow adjustments may be required to support business goals.
Audiology Billing and Financial Dashboards
The audiology billing and financial dashboard gives owners and billing teams direct visibility into charges, payments, and outstanding balances. Rather than pulling multiple reports, practices can track financial status in real time.
Billing Status and Work Queues
Billing staff can see:
Encounters pending coding or charge entry
Claims not yet submitted
Rejected or denied claims requiring follow-up
Outstanding patient balances by age or amount
This turns billing into a managed work queue with clear priorities, making it easier to enforce follow-up timelines and reduce delays in reimbursement.
Cash Flow and Collections Visibility
Owners can review:
Charges, payments, and adjustments over chosen date ranges
Trends in insurance vs. private-pay revenue
Collections performance by location or provider
These dashboards support timely decisions on staffing, marketing, and capacity planning by tying operational activity directly to financial results.
Business Trends and Reporting for Owners
amplifyOMS consolidates operational and financial data into clinic business trends reporting that owners can use for planning and oversight. Instead of static, periodic snapshots, owners can monitor how the business is changing week over week and month over month.
Monitoring Practice-Level Performance
Owners can evaluate:
Appointment volume and mix over time
Provider and location productivity trends
Repair and service activity relative to fittings
Revenue and collections patterns aligned with operational activity
This view helps identify where processes are working as intended and where workflow or policy adjustments may be necessary.
Standardization Across Locations
For multi-location practices, dashboards highlight differences in scheduling habits, documentation completion, billing follow-up, and production performance. This makes it easier to enforce consistent standards, measure adherence, and bring underperforming locations in line with the rest of the organization.
Using Dashboards to Run a Data-Driven Hearing Practice
Hearing practice management dashboards for owners are most effective when used as part of routine management: daily review of operational dashboards, weekly review of work queues, and monthly review of business trends. amplifyOMS is designed to support this discipline by presenting the right information to each role, drawn from a single, consistent data source.
By aligning front desk scheduling dashboards, audiology staff dashboards, dispensing staff performance metrics, and the audiology billing and financial dashboard within one platform, amplifyOMS enables practice owners to run a more predictable, enforceable, and measurable operation.
